Product Designer
Self-led project
I designed scheduling software specifically for salon and spa businesses. I worked as a receptionist at a wellness spa. As a user myself, I knew there were some things missing in typical scheduling software that could improve the overall experience and workflows. The Calendr Scheduling System is the product of that idea. Read on to learn more.
Users encounter many different scenarios in achieving their goals. Along are
expectations and emotions they might encounter within their workflows. Laying it out using this tool
allowed me to evaluate touch points and design the customer interaction furthermore.
The
Goal: To provide services to customers that are otherwise not found in other similar services.
The prior research brought out concerns within the old system. To begin the process, I drafted a site map for the application, adding features that are important to the user and taking out the ones that aren't needed.
Creating flows for different scenarios can simulate interactions within the
application. I was able to identify problems in the design early on before moving forward to
wireframes.
The flow simulate an interaction between the system and the user. The person
is undergoing checkout process with a customer. It shows possible actions that the customer will
take.
This simulates when they receive a phone call. The user assumes right away that this call is for booking an appointment thus, opening up the calendar scheduling system.
Overall, this experience helped me learn how to evaluate user needs and workflows and create a successful product around these important considerations. Aside from creating a product, I gained knowledge in experience design by conducting in user research, interviews and conducting user tests for the prototype.